Refund policy

Last updated: 29/07/2024

Introduction

Generally, refunds are not accepted for services provided by Flair Media due to the fact that the product delivery is impossible to be reversed. However, there are some exceptions to this rule. Please read the following refund policy to understand the rules and regulations for the use of Flair Media's services and products.

At no time will any payments made by the Client to the Seller be reversed, disputed formally or other wise "charged back". Any attempts to illegitimately/unfairly reverse payments for a Service or Product (a.k.a "friendly fraud") are taken extremely seriously by taking actions including but not limited to: contacting the Client's banking provider to formally address & report the matter and/or necessary legal action based on your jurisdiction. All evidence including communication logs, proof of delivery etc, will be provided to the relevant authorities/members of power to resolve the matter formally.

Cases where you are entitled to a refund

• If the Seller fails to provide the service or cancels the service, the Client may be entitled to a refund equal to the amount of:

  • 100% if the work completed is less than 1 hour.
  • A fair amount if the work completed is more than an hour (amount is based on work completed to-date).
• If the Client cancels the service before the Seller starts the work, the Client may be entitled to a refund equal to the amount of 100%.
• If the Client and Seller agree to remove, edit or otherwise modify the service which results in a reduction of the service's value, the Client may be entitled to a refund equal to the amount of the reduction. Example: A page is removed from the scope of work after the Client has paid. The Client is entitled to a refund equal to the cost of that page.
• In the shop, if your support ticket is not responded to within 24 hours, within 7 days of your purchase, you are entitled to a full refund. A guarenteed resolution of your issue is not always guranteed.

Cases where you are NOT entitled to a refund

• If the Client cancels the service after the Seller has started the work and over an hour of work has passed.
• The Client no longer wants/likes the product after completion and/or payment.
• The business/company/entity that the Service represents is no longer in operation or fails.
• The Client has not provided the necessary information to complete the service.
• The product is from the Flair Media. Products purchased from the shop cannot be refunded once purchased.

Changes to this refund policy

The Seller reserves the right to modify these Refund policy at any time. Please refer to the top of this page to view the last updated date. If the Seller makes any changes to these Refund policy, the Client will be notified via email or other communication methods. The Client is responsible for checking these Refund policy regularly for any changes or updates.

Contact

If you have any questions about this refund policy, please contact us via email at info@flairmedia.co.uk

You can also contact us via Discord below.

Discord Username: buzzthedev

Discord ID: 1087356895402143844

Please confirm the Discord ID above to avoid impersonators!